Shipping/Returns/Refund Policy
Shipping Policy
How long does it take until I get my order?
It takes 1 business day to fulfil an order. The shipping time depends on your location and you will receive a notification email confirming your order and shipping time frame.
Where is my order shipped from?
All orders are shipped directly from our warehouse in Munich, Germany.
I haven’t received my order as yet. What should I do?
Before getting in touch with us, please ensure you have done the following:
● Check your shipping confirmation email for any errors to the delivery address.
● Track your order online with the tracking details sent to you in your Shipping Confirmation Email.
● Check with your neighbours in case the courier left the package with them.
If the shipping address was correct, and the package wasn't left with your neighbour, please get in touch with us at admin@spazashoponline.org please quote your order reference number.
If you found a mistake in your delivery address, you will need to contact the courier company to arrange for the parcel to be redirected.
How do I track my order?
You’ll receive a tracking link via email when your order is shipped. If you have any questions about your tracking or shipment, please email us at: admin@spazashoponline.org
I received the wrong product or some items are damaged, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at: admin@spazashoponline.org within 7 days with photos of the damaged product, your order reference number, and any other details you may have about your order. We’ll get back to you with a solution as soon as possible.
Returns/Refund Policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You’ll also need the receipt, order number, or proof of purchase.
To start a return, you can contact us at admin@spazashoponline.org
If your return is accepted, you will be required to return the product to us. Items sent back to us without first requesting a return will not be accepted.
Damaged Goods
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you received the wrong item so that we can evaluate the issue and find a solution for you.
Exceptions / non-returnable items
Any food item that has been opened and the seal is broken cannot be returned so please take care when receiving and inspecting your goods. Personal care goods (such as beauty products) cannot be returned. Due to erratic shipping time frames from South Africa, product often arrives past the best before date. This date is a manufacturer's guarantee of freshness and is often still fit for consumption. We test all our products to ensure freshness is maintained. Please get in touch if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.